Shipping & Delivery
We have FREE STANDARD SHIPPING on all Australian orders over $100!
PROCESSING TIMES
Due to a high volume of orders, we are currently experiencing a 24 hour delay in dispatching your orders. Our team are working to fulfill your orders has quickly as possible. We apologise for any inconveniences caused during this busy period.
We aim to dispatch all orders within 1-3 business days between Monday - Friday.
If you are waiting on a delivery outside usual processing times please contact us here.
FREE STANDARD SHIPPING for all Australian orders.
Free shipping is calculated automatically for all Australian orders over $100. These orders are shipped via AUS POST/ Sendle Standard Shipping. Metro Shipping should arrive within 3-5 business days from the date your order has been shipped.
Australian Express Shipping
If you would like your order sooner rather than later, we also offer Express shipping on all domestic orders within Australia. Express shipping should arrive within 1-2 business days from the date your order has been shipped with AUS POST Express.
INTERNATIONAL SHIPPING
We now are offering free shipping on international orders over $100
We offer shipping worldwide to all countries accepted by AUS POST.
Shipping times vary so please check here for an updated timeframe.
COVID -19 DELAYS
Please note there is some delays with shipping and delivery due to the current pandemic. We will do our best to get your order to you ASAP. Stay up to date with the latest from Australia Post here.
ADDITIONAL INFORMATION
If you experience any difficulties while entering your shipping address during checkout please email info@ezyprime.com.au with your full shipping address and contact phone number.
EZY PRIME is not responsible for lost or stolen packages or packages delayed in transit.
Return Policy
Need to return something? We offer store credit for change of mind.
If you believe your item has a fault, please contact our Customer Service team at info@ezyprime.com.au with your order number and images of the fault. Our team will work to resolve this with priority.
Cost of shipping for return of change of mind items will be at the discretion of the customer.